Customer front desk

The problem. Enquiries arrive by phone, chat and form, and follow-ups slip between tools.
What we implement. Your brand, web chat and a phone assistant through our AI platform, with Phoenix agents triaging inbound enquiries into your app and mailbox for on-call customer support.
Day to day. Your team reviews enquiries, sees the conversation history and follows up with context. Channels, routing and support coverage are agreed for your business.
A person approves. A person approves quotes before anything is sent.








